To The Top Roof & Exterior Cleaning (“we,” “us,” or “our”) operates the website tothetopclean.com (the “Site”). This Privacy Policy explains how we collect, use, and protect information when you visit our Site or use our services.

1. Information We Collect
Information you give us directly, such as when you fill out a contact form, request a quote, or sign up for updates:
• Name
• Phone number
• Email address
• Service address
• Details about the service you’re requesting

Information collected automatically when you visit the Site:
• IP address, browser type, device information
• Pages visited and time spent on the Site
• Referring website or search terms used to find us
Information from third-party platforms, if you interact with us through:
• Meta (Facebook/Instagram) lead forms or ads
• Google Business Profile
• Other marketing or advertising platforms we use

2. How We Use Your Information
We use the information we collect to:

• Respond to quote requests and schedule services
• Communicate with you about appointments, estimates, and follow-ups
• Send promotional emails or offers (you can opt out at any time)
• Improve our website and services
• Comply with legal obligations

3. Email and SMS Communications
If you provide your email or phone number, we may contact you about your service request, appointment reminders, or promotions using our marketing and CRM platforms. You may unsubscribe from marketing emails at any time using the link in any email, or by contacting us directly. If you receive text messages from us, you can reply STOP to opt out.

SMS Policy: By signing up via text, you agree to receive recurring automated marketing messages, including cart reminders, at the phone number provided. Consent is not a condition of purchase. Reply STOP to unsubscribe. Message frequency varies. Msg & data rates may apply. If you wish to join again, you can sign up as you did the first time, and we will start sending SMS messages to you again. For help or more information, reply “HELP” to any of our messages. Your information will not be shared. By submitting, you agree to our Privacy Policy seen and reviewable on this page. By providing your mobile phone number, you agree to receive SMS (short message service) communication. Our website or any websites associated with our website, we consider the privacy of our visitors to be extremely important. If you require any more information or have any questions about our privacy policy, please feel free to contact us. Our website or any websites associated with our website, we consider the privacy of our visitors to be extremely important. This privacy policy document describes in detail the types of personal information is collected and recorded by our website, or any websites associated with it and how we use it.

4. Advertising and Cookies
We use tools such as the Meta Pixel and Google Ads/Analytics to understand how visitors use our Site and to show relevant ads. These tools may use cookies or similar technologies to collect information about your browsing activity. You can control cookies through your browser settings, and you can manage ad preferences directly through Meta’s and Google’s ad settings pages.

5. How We Share Information
We do not sell your personal information. We may share information with:

• Service providers who help us operate our business (e.g., CRM/email platform, scheduling tools, payment processors)
• Advertising platforms (Meta, Google) as described above
• Legal authorities, if required by law

6. Data Security
We take reasonable steps to protect your information, but no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security.

7. Your Choices
You can:

• Opt out of marketing emails or texts at any time
• Request that we delete your information by contacting us
• Decline to provide certain information, though this may limit our ability to serve you

8. Children’s Privacy
Our Site and services are not directed to children under 13, and we do not knowingly collect personal information from children.

9. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

10. Contact Us

If you have questions about this Privacy Policy, contact us:

To The Top Roof & Exterior Cleaning
Wesley Chapel, FL
Phone: (813) 364-2992
Email: info@tothetopclean.com
Website: tothetopclean.com